Summary

The Customer Value Index is a research-based analysis bringing together a portfolio of companies whose risk profile and growth potential are positively impacted by the following characteristics:

• Strong customer moat barriers helping to deliver competitive advantage.
• Authentic use of social media enhancing engagement and further strengthening customer relationships.
• A broad sense of societal purpose.
• Long-term history of exceptional ROIC and economic profitability.


















Famous Book Quotes

“We don’t have to live with organizations that are ethically challenged, inflexible, and inhuman.”
Gary Hamel
What Matters Now: How to Win in a World of Relentless Change, Ferocious Competition, and Unstoppable Innovation
More info on book

“...in many instances, qualitative factors may be more revealing than quantitative factors in drawing a picture of a company’s future performance.”
Rajendra S. Sisodia, David B. Wolfe, Jagdish N. Sheth
Firms of Endearment: How World-Class Companies Profit from Passion and Purpose
More info on book

“Corporations have no choice but to rethink their values and behaviors – for the better. If you’re going to be naked, you’d better be buff!”
Don Tapscott & David Ticoll
The Naked Corporation
More info on book

“...many of the key indicators of brand health are linked to social capital – word of mouth, trust, advocacy and loyalty.”
Guy Champniss & Fernando Rodes Vila
Brand Valued: How socially valued brands hold the key to a sustainable future and business success
More info on book